Your Questions – Our Answers!
Didn't find an answer to your question?
If you can't find an answer here, you can contact us by email at any time – we're happy to help.
Please have your order number ready (e.g. #NHS12345) so we can quickly identify and answer your inquiry.
Service email: support@nohalfsends.shop
Most asked questions:
Within Germany and Europe, we ship via DHL.
Worldwide orders are shipped via FedEx.
- Germany 3-6 business days
- Austria 3-8 business days
- Europe 4-14 business days
- Switzerland, UK, USA & worldwide 2-8 business days
Your order is ready for dispatch within 1-3 business days after receipt of payment (depending on order volume).
Please note that it may take 1-2 business days for your DHL or FedEx tracking to become active.
Free shipping from an order value of 150 € to Germany, Austria, Switzerland and across Europe.
- Germany: 5.95 € / letter (small items): 1.80 €
- Austria: 10 € / letter: 4 €
- Europe: 14 € / letter: 4 €
- Switzerland: 14 € / letter: 4 €
- UK: 24 € (orders possible only from 135 £ / approx. 163 € merchandise value)
- USA: 60 USD
- Worldwide: 60 €
You can find all details on our shipping page.
All orders will be dispatched from Austria. Due to this fact there are no customs duties or import taxes within Europe. Outside of Europe, these may arise.
For example in Switzerland customs duties are usually only applied from a value of approx. 150 €. However it is necessary to keep in mind, that an import turnover tax still has to be paid.
The customs duties are 100% paid to the customs of the respective receiving country & have to be paid by you.
We ship around Austria and Europe with DPD. Worldwide our shipping partner is FEDEX.
The product be returned to us within 2 weeks after you received it.
Attention: You have to pay for the return yourself. A sheet for the return is in your package. Unpaid parcels cannot be accepted. Please fill out the return slip that is enclosed with your order completely.