Service & FAQ

Your questions - Our answears!

We have answered the most frequent questions (FAQ) about our service and enterprise for you. You may find your answer here. 

Your question was not answered?

If you don’t find your answer you can contact us via email. We are looking forward to help you.

Please hold your 4-digit number ready, so we can answer you questions.

Servicemail: support@mastersofmerch.at


Most asked questions:

Which shipping partner do we use?

Within Austria and Germany, we ship with DPD.

Worldwide we ship with FedEx.

How long does the shipping take?

- in Austria 3-4 workingdays

- in Europe 3-8 workingdays

- NEW !! USA: 4 working days

- Around the world up to 15 working days

The order is ready for dispatch in 1-5 working days (depending on the order volume).

Please note that it can take 1-2 working days until your DPD or FEDEX tracking number is active

Hoch much does the shipping cost?

Free shipping from a purchase value of 50 € within Austria and 100€ within Germany

Austria: up to 3kg - 5 Euro / from 3 kg - 7 Euro

Germany: up to 3kg - 8 Euro/ from 3 kg - 10 Euro

Switzerland: 15 Euro

Czech republic: 13 Euro

Slowakia: 13 Euro

France: 15 Euro

Great Britain: 16 Euro

Netherlands: 13 Euro

Denmark: 14 Euro

Belgium: 13 Euro

Poland: 15 Euro

Italy: 15 Euro

Spain: 21 Euro

Why are the customs duties?

All orders will be dispatched from Austria. Due to this fact there are no customs duties or import taxes within Europe. Outside of Europe, these may arise.

For example in Switzerland customs duties are usually only applied from a value of approx. 150 €. However it is necessary to keep in mind, that an import turnover tax still has to be paid.

The customs duties are 100% paid to the customs of the respective receiving country & have to be paid by you.

Into which country´s can we send?

We ship around Austria and Europe with DPD. Worldwide our shipping partner is FEDEX.


Can a product be returned?

The product be returned to us within 2 weeks after you received it.

Attention: You have to pay for the return yourself. A sheet for the return is in your package. Unpaid parcels cannot be accepted. Please fill out the return slip that is enclosed with your order completely.


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