Shipping & Returns

SHIPPING

The orders get shipped after a positive payment. Orders are ready for dispatch in 1-5 working days (depending on the order volume) We don´t ship at Weekends and holidays.

  • In Austria 3-4 working days
  • 3-8 working days in the EU
  • USA 4 working days
  • Worldwide in 15 working days

The shipping in Austria above 50€ euros is free. Above 100€ the shipping is free in Germany!

In Germany and Austria we ship with DPD.

Worldwide we ship with FedEx.

CUSTOMS COSTS:

All orders will be dispatched from Austria. Due to this fact there are no customs duties or import taxes within Europe. Outside of Europe, these may arise.

For example in Switzerland customs duties are usually only applied from a value of approx. 150 €. However it is necessary to keep in mind, that an import turnover tax still has to be paid.

The customs duties are 100% paid to the customs of the respective receiving country & have to be paid by you.

TRACKING

When your order ships, you will receive a shipping confirmation email with a link to track your package.

RETURNS

If you are not completely satisfied with your order, for any reason, we will offer you a full refund within 14 days of purchase. Select the item you want to return and add the reason for returning to your returning slip. This returning slip will provide us with all the details we need to expedite your return. Please include the return detail slip for the order you are returning.

The costs for the return are to be borne by the buyer. Unpaid parcels cannot be accepted.


Please send your return to: 

Next Level Entertainment GmbH
M.O.M Logistics
Industriestrasse 7
Halle L - SÜD
A - 2100 Korneuburg

Drop your return shipment at any post office!

Packages that are not carriage free will not be accepted!


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