Delivery & Shipping

Delivery

Orders are released for shipping after the payment method has been confirmed or the receipt of payment has been registered. The stated delivery times apply from the day following the payment order under normal order volume. No deliveries are made on Sundays and public holidays.

  • Germany: 3 to 6 business days
  • Europe-wide: 4 to 14 business days

Parcels within Germany and Europe are delivered by our shipping service provider DHL GoGreen. Letters are sent via Deutsche Post. Worldwide orders are handed over to FedEx after prior arrangement. All important documents are included with the products.

Shipping costs

Please note: For cross-border deliveries, additional taxes (e.g., in the case of an intra-community purchase) and/or duties (e.g., customs duties) may apply in individual cases, which are to be borne by the customer.

Shipping in Germany

  • Parcel: €5.95
  • Letter: €1.80
  • Free shipping for orders over €100


Europe-wide shipping

Austria

  • Parcel: €10.00
  • Letter: €4.00
  • Free shipping for orders over €100


Important information for orders outside the European Union

Please note that deliveries to countries outside the European Union (e.g., Norway, Switzerland, Iceland, Liechtenstein, and others) may incur additional import duties, customs fees, and taxes. These costs are levied directly by customs authorities and must be borne by you. We have no control over these charges and recommend that you check with your local customs authorities in advance for possible costs. If payment is refused, the shipment will be returned to us. In this case, the return shipping costs will be deducted from your refund amount.

Thank you for your understanding!

Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, Sweden, Slovak Republic, Spain, Czech Republic:

  • Parcel: €14.00
  • Letter: €4.00

Switzerland

  • Parcel: €14.00
  • Letter: €4.00
  • Free shipping for orders over €100

Please also note the return instructions!

United Kingdom

Dear customers in the UK,
Please note that we can only ship to the UK under certain conditions. Orders are only possible for orders over 135 GBP.
When purchasing from our shop, the goods will be charged without VAT. Once the goods arrive in the UK, you will be required to pay 20% VAT and 12% import duty directly to the shipping company before the goods are handed over to you.
If payment is refused, the shipment will be returned to us. In this case, the return shipping costs will be deducted from your refund amount.

Thank you for your understanding!

  • Package: €24.00


USA

Due to the currently very high punitive tariffs on our goods, we have to temporarily suspend shipping to the USA until the customs situation eases. We thank you very much for your understanding and hope to be able to be there for you again soon.

Package: €60.00
Important note regarding delivery and possible additional costs:
Please ensure you provide a correct delivery address. Returns due to incorrect information, non-acceptance, or non-collection may incur additional shipping costs, which we will invoice.

For orders to the USA:
Additional customs fees may apply, which the recipient must bear upon delivery. These costs are beyond our control. We recommend that you familiarize yourself with the current import regulations and customs duties for goods from Europe before ordering.

Thank you for your understanding!